Your bag may be subject to being made to order. Depending on stock levels, it may take up to 3 working days for your purchase to be made on top of shipping time.
New Zealand - 1-3 working days - FREE
Australia - 2-5 working days - $15
Rest of the world 5-10 working days - $25
All shipments include a tracking number which will be sent to you via email when dispatched. For safety, all shipments will require a signature upon delivery. Please note weekends and public holidays can disrupt approximate delivery times. Your order will be processed within 2 business days (excluding approximate delivery time). Your purchase may be subject to payment clearance. Our operating hours are 9am till 5pm Monday-Friday excluding New Zealand public holidays. We are unable to deliver to PO Box addresses. All international purchases import duties are at the expense of the customer.
Exchanges due to change of mind are subject to availability. Full priced items may be returned in exchange for Good Winter online credit within 14 days of purchase receipt. Exchanged items must not have been worn, washed or altered and all original tags and packaging must still be intact. All shipping and handling costs of the returning exchanging item(s) are at the buyer’s expense. Returning items that are lost in transit will not be compensated and are the responsibility of the customer until they reach Good winter NZ.
If the product has been purchased from one of our stockists, returns will need to be made via them and will adhere to their returns policy. If the item is faulty you will need to go back through the stockist where they will issue you a refund or organise a repair or replacement (subject to availability).
Faulty products are either damaged when they are delivered to you or a malfunction occurs within 12 months of purchase (not including wear and tear). Exchanges due to a product being faulty will be returned at Good Winter NZ's expense. We will either issue you a refund, organise a repair or a replacement (subject to availability). All exchanges due to faults must have proof of purchase and the fault will be assessed by Good Winter before a refund or exchange is given.
If you wish to enquire about an exchange please click on the contact link below.